Originally posted on Facebook by Carol Wilkerson
Here's a heads up for those of you who are Puget Sound Energy customers. PSE has a new billing system they are implementing in parts of WA (not sure of all locations PSE serves) where they are doing bi-monthly billing. This began in March of this year. What has happened is that they didn't warn their customers ahead of time, they just didn't send a bill for a couple months. This hasn't happened to us (yet) but what they did was send out a "pre" bill showing what the current month's power usage was to people like my brother. It was easy to overlook that there was a new billing system and not be "alert" to know you had to put aside that one month's billing amount.
1. So, one issue is that this is PSE's way of making more interest on their money by getting larger amounts via the payments every two months.
2. They're not rolling it out to all customers and not announcing it publicly, so it's easy to have it sneak up on you.
3. In talking to a PSE customer service rep today she told me that this new program they are using for billing can't be changed. I say BS to that, because we all live in the computer age now and I KNOW computer programs can be changed to anything they want.
My next step was to call the Washington Utilities and Transportation Consumer Complaint division (1-888-333-9882) to see if they had any complaints about this PSE billing issue. They DO. They can't do anything to help you with your individual bill, but what they can do is take your complaint, document it and make a case against PSE for this bogus billing practice. That isn't what "she" said, those are my words, but that's how it works. They are there to protect WA state utility and transportation consumers. You can also submit a complaint online here: http://tinyurl.com/ocobjtp
Please check your PSE bills each month. If you haven't gotten one for a month or so, you need to be concerned. You might be in this new billing format.